Small businesses can benefit from chatbots in a variety of ways. Here are the top 10 use cases for chatbots in small businesses:
- Customer service inquiries
- Appointments and scheduling
- Lead generation and qualification
- Sales and marketing
- Internal communication and task management
- Order taking and processing
- Billing and payment inquiries
- Inventory management
- HR tasks such as employee onboarding and benefits information
- Social media management
