As chatbots become more sophisticated, they are increasingly being used in customer support roles. But are they ready to fully replace human agents? Here are some pros and cons of using chatbots versus human agents for customer support:
Chatbots:
- Available 24/7
- Can handle a high volume of inquiries at once
- Can provide quick and accurate responses to routine questions
Human agents:
- Can provide personalized and empathetic responses
- Better at handling complex or nuanced inquiries
- Can build a relationship with customers over time
Ultimately, the best approach may be to use a combination of chatbots and human agents, depending on the needs of the customer and the complexity of the issue.
